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This Privacy Policy applies to all of the products, services and the website www.koalafive2.com (collectively, the "services") offered by KOALA FIVE2 (known herein as "KOALA FIVE2"). This Privacy Policy is designed to assist you in understanding how we collect and use personal information related to the services. It also describes your choices regarding use, access and correction of your personal information. The use of information collected through our service shall be limited to the purpose of providing the service for which the customer has engaged KOALA FIVE2. We hope that this will help you to make informed decisions when using the services. In this Privacy Policy, references to “KOALA FIVE2”, "we," "our" and "us" refer to KOALA FIVE2, Inc., while "you" and "your" refer to the KOALA FIVE2 customer or user.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
In order to provide the services, we collect the following types of information:
When you register with KOALA FIVE2 or for our community forum in order to create an account, we ask you to provide us with personal information including your name, email address, recipients email address, photo of yourself or a friend (optional), account password, account pin, mailing address and phone number, and depending upon the type of account you create, we may also ask you for billing information (such as credit card number) and the operating system of your computer or device used by you to use and access the services. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL).
In order to use the services you must be at least thirteen (13) years of age. As children under the age of 13 are not allowed to use the services, this Privacy Policy makes no provision for their use. In the event that a user identifies himself or herself as a child under the age of 13 within the KOALA FIVE2 website at www.KOALAFIVE2.com (our "website"), KOALA FIVE2 will not collect, store or use any personal information of such user. Further, in the event that KOALA FIVE2 receives personal information that KOALA FIVE2 discovers was provided by a child under the age of 13, KOALA FIVE2 will promptly delete such personal information in a secure manner.
We will send you a welcoming email to verify your e-mail address. We will also communicate with you in response to your inquiries, to inform you about the services, to manage your account, and for service-related announcements when it is necessary to do so. For instance, if the service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications. If you send us email or other communications, we may retain the content of your communications together with your email address and our responses.
You have the opportunity to receive an email notification when a recipient accesses a file you sent to them as well as the option to receive a daily summary email for shared folder activities. You may unsubscribe from receiving these types of notifications by logging into your account and making the selections under notifications.
You may ask that we send you emails when there are new forum posts added as well as new comments within a forum that you have already commented on. You may at any time opt-out from receiving these types of communications by logging into your forum account.
If you choose to use the services, we may store your electronic files or photos on our servers. Files and photos are encrypted on the KOALA FIVE2 servers and are encrypted using Secure Socket Layer (SSL) encryption during transmission. If you utilize Web-based or mobile access to your files or photos, you must be sure to properly log off your Internet session to prevent access to your files or photos by someone using the same computer. Your files and photos may be stored for up to 90 days after you have deleted them from your account or after your account has been terminated. If you use the mobile app to upload photos to KOALA FIVE2 you must be logged into the KOALA FIVE2 app. The photos you choose to upload from your mobile phone are encrypted using Secure Socket Layer (SSL) encryption.
You are in control of who is able to view your photos. You have the ability to set your albums to private, public or share them with other users. You may change the visibility of your albums at any time by logging into your account.
We provide you the option to share photos on Facebook. If you elect to use that option you are providing us with your permission for access to your basic information, posting to your wall and your Facebook photos and videos. You may at any time revoke your permissions by logging into your Facebook account and removing the KOALA FIVE2 Facebook app.
You have the option to share links to KOALA FIVE2 on Facebook and Twitter. If you are already signed into either one of those services you will be prompted to post a link on your wall. If you are not signed in to either service you will be redirected to the applicable site and prompted to login. KOALA FIVE2 has no access to your Facebook or Twitter account nor do we store your login information.
Our website includes social media features, such as the Facebook "like" button and widgets, the "share this" button, and interactive mini-programs that run on our website. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.
If you want to share files or photos that are stored on your account with others, you will need to provide email addresses or other contact information for such persons. We will use the information you provide only to enable such persons to view the shared files or photos and to use the services. We will not use this information for any other purpose. Please note that KOALA FIVE2 may prevent the sharing of certain types of files or photos, depending upon what services you are using.
If you wish to add contacts to your account we will collect their name, phone number, email address and a photo (if you wish to upload one for them). This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided. You may at any time remove this information from your account. If your contacts wish to be removed from our system for any reason they may contact us at support@KOALA FIVE2.com.
You may utilize an import contacts feature to help you keep in touch with your contacts. When using the import contacts feature, we will prompt you for your login information which we do not store or use for any other purpose. You can then access your contacts to share files, folders and public links and to invite people from your email address books to join KOALA FIVE2. Emails sent through KOALA FIVE2 will identify you as the sender.
When you log onto and browse our website, our website server automatically receives and records information on our website server logs from your browser, which may include your IP address, cookie, browser type, internet service provider (ISP), operating system, clickstream data, page(s) viewed, the files viewed on our site (e.g., HTML pages, graphics, etc.), the date and time of visits, time spent at our website, and websites visited just before and just after our website. We do not link the information we store in cookies to any personal information you submit while on our website.
Technologies such as cookies or similar technologies are used by KOALA FIVE2 and our marketing partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the website, tracking users movements around the website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use cookies to remember your settings and for authentication purposes. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.
We use Local Storage (LS) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.
Certain web browsers may allow you to enable a "do not track" option that sends signals to the websites you visit indicating that you do not want your online activities tracked. This is different than blocking "cookies" as browsers with the "do not track" option selected may still accept "cookies." Right now, there is no industry standard for how companies should respond to "do not track" signals, although one may be adopted in the future. We do not respond to "do not track" signals at this time. If we do so in the future, we will modify this Privacy Policy accordingly. More information about "do not track" is available at www.allaboutdnt.org.
We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on our website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here Please note this does not opt you out of being served ads. You will continue to receive generic ads.
We use analytics within our mobile application for visibility purposes, to track how many times the application was opened and the pages viewed within the application. However, we do not link the information we store within the analytics software to any personal information you submit within the mobile application and we do not use your personal information for analytics. We do not ask you for, access or track any location based information from your mobile device at any time while downloading or using our mobile application or services. We will only share this information with our mapping provider for the sole purpose of providing you the service. When you download and use the services, we automatically collect information on the type of device you use, the Universal Device Identifier (UDID) and the operating system version. We may occasionally send you push notifications through our mobile applications to send you services related notifications that may be of importance to you. You may at any time opt-out from receiving these types of communications by turning them off at the device level through your settings.
We use information which we collect for purposes of: providing the services, auditing, research and analysis in order to maintain, protect and improve the services, ensuring the functioning of our servers, providing customer service, contacting you as described in this Privacy Policy, enabling features of the services, such as to allow you to share photos and files with friends, and developing new products and services for our customers and prospective customers. We may also use the information we collect to notify you about important changes to the services, respond to your support requests, and send you newsletters and special offers which we think you may find valuable. You may notify us at any time if you do not wish to receive these offers by contacting us at support.KOALAFIVE2.com, by logging into your account and updating your notifications settings, or by following the unsubscribe instructions included in each communication. Please keep in mind that by using the services, we may need to send you information regarding your account, such as service announcements, so by your use of the services, you authorize us to send you such information and you may not opt out of receiving those messages.
KOALA FIVE2 may transfer certain personal information across geographical borders to United States entities or service providers in other countries working on our behalf in accordance with applicable law. By providing us with your information or using our websites, you consent to the collection, international transfer, storage, and processing of your information. These transfers are governed by European Union (EU) standard contractual clauses or equivalent data transfer agreements to protect the security and confidentiality of personal information.
If you choose to use our referral service to tell a friend about our website, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website. KOALA FIVE2 stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at support@KOALA FIVE2.com to request that we remove this information from our database.
Our website offers publicly accessible blogs, private messages, and community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at support@KOALAFIVE2.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
The KOALA FIVE2 community forum is hosted on our third party service provider's platform. All information collected within this area of the website is governed by our Privacy Policy. Our third party service provider is not allowed to use your personal information for any other purpose other than to provide the platform for the use of our clients.
You are in control of who is able to see your profile within the community forum.
We do not share your files stored on our servers with any third parties unless instructed by you, a court orders us to do so, or as described herein. Your files are not considered "personal information."
KOALA FIVE2 does not sell or rent your personal information to third parties except that your personal information may be disclosed to third parties in the following circumstances:
Some of our pages utilize framing techniques to serve content to/from our partners while preserving the look and feel of our website. Please be aware that you are providing your personal information to these third parties and not to www.KOALAFIVE2.com.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. Within KOALA FIVE2, we restrict access to personal information to KOALA FIVE2 employees, contractors and agents who need to know that information in order to operate, develop or improve the services. These persons are bound by confidentiality obligations. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at support@KOALAFIVE2.com.
Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private or sensitive information to us by email. Some of the personal information you may enter on our website (e.g., login, reset password, credit card number etc.) will be transmitted securely via Secure Sockets Layer (SSL) server, which encrypts such information.
We are not responsible for the practices employed by websites linked to or from our website nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our website.
Please remember that when you use a link to go from our website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our website, is subject to that website's own rules and policies. Please read over those rules and policies before proceeding.
Upon request KOALA FIVE2 will provide you with information about whether we hold any of your personal information. You may access, delete inaccuracies, and correct your information at any time by logging into your account and changing the necessary information. If you need assistance in doing so, you may contact us at support@KOALA FIVE2.com. If you cancel your KOALA FIVE2 account, your identification, billing and contact information may remain in our records for some period of time. We will respond to your request to access within 30 days.
We will retain your or your contacts' information (including geo-location data) for as long as your account is active or as needed to provide you the services unless you elect to remove that information. If you wish to cancel your account, contact us at support@KOALA FIVE2.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
KOALA FIVE2 collects information under the direction of its customers, and has no direct relationship with the individuals whose personal information it processes. If you are a customer of one of our customers and would no longer like to be contacted by one of our customers that use the services, please contact the customer that you interact with directly. KOALA FIVE2 acknowledges that you have the right to access your personal information. If you are a customer of one of our customers and seek to access, correct, amend, or delete inaccurate data, please contact the customer (the data controller) that you interact with directly. If requested to remove data we will respond within 30 days.
We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our customers.
We will retain personal data we process on behalf of our customers for as long as needed to provide the services to our customers. We will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
By using the services you consent to our collection and use of your personal information as described in this Privacy Policy. If we decide to change this Privacy Policy, we will post the updated Privacy Policy to our website and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this Privacy Policy at any time. If we change how we use your or your contacts' personal information, we will notify you here, by email, or by means of a notice on our home page.
These Website Terms of Use (the ˝Visitor Terms˝) apply to your use of the Service and KOALAFIVE2 websites (collectively, the ˝Site˝). KOALAFIVE2 reserves the right to change the Visitor Terms and to modify and/or limit access to the Site at any time without notice to you. By using or accessing the Site, you agree to be bound by the most recent Visitor Terms.
All content that is made available to view and/or download in connection with the Site is the copyrighted work of and is owned by KOALAFIVE2 and/or its licensors or subscribers, as applicable, and is protected by copyright and other laws and international treaty provisions. You may not copy, modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any such content without the express written permission of KOALAFIVE2 and the copyright owner. You may not frame or otherwise include the Site within any other website or software.
The Site may contain links to third party web sites ("Linked Sites"). These Linked Sites are not under the control of KOALAFIVE2 and KOALAFIVE2 is not responsible for the availability, contents, or performance of any Linked Sites. KOALAFIVE2 is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by KOALAFIVE2 of the Linked Site or any association with its operators. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the Linked Sites. You should direct any concerns regarding these third-party sites to those sites' administrators.
"KOALAFIVE2," and the KOALAFIVE2 logo are trademarks of KOALAFIVE2 and are protected by law. All other names of companies and products mentioned may be trademarks of their respective owners. You may not copy, display or use any of these marks without prior written permission of the mark owner.
You agree to abide by the KOALAFIVE2 Terms of Use, the most current terms of which are incorporated herein by reference.
Last updated December 8, 2015
KOALAFIVE2 respects the intellectual property of others, and we expect our users to do the same. KOALAFIVE2 may suspend and/or terminate the accounts of users who infringe the rights of others. If you believe that your copyrights or other intellectual property rights have been infringed by postings of others through the SurgarSync service, you should provide KOALAFIVE2's copyright agent with the following information:
KOALAFIVE2's agent for notice of claims of copyright or other intellectual property infringement can be reached as follows:
By mail:
Copyright Agent